Freshdesk Best Practice
"Urgent" priority tickets should be addressed ASAP (within an hour). These are tickets that involve students/teachers not being able to acc...
Thu, 11 May, 2023 at 10:22 AM
The following is a non-exhaustive list of issues that you should escalate to Chang (not just adding a private note but reassigning the ticket to him): req...
Mon, 17 Jul, 2023 at 1:06 PM